We help companies see what their customers actually need.
Shape & Ship is an innovation and growth consultancy founded on a simple observation: most companies are solving for the wrong customer needs. We help you find the right ones.
How we think
Most consultants start with a framework.
We start with your customers.
We use a framework called Jobs-to-be-Done — a way of understanding why customers switch, stay, or leave — to ground every engagement in real demand, not assumptions.
Where other consultants run surveys and workshops, we study what customers are actually doing. The gap between what people say they want and what they actually need is where the biggest opportunities live. Our job is to find that gap and build the strategy to fill it.
Who we've worked with
$XXM
Revenue opportunities identified
XX+
Product teams transformed
XX
Years of experience
Matt Bjornson
CEO / Founder
Matt helps product and growth leaders discover what their customers actually need — then build the strategy, teams, and products to deliver it. He's guided multi-billion dollar companies through product transformation without the agile dogma.
Let's find your next growth lever
A 30-minute discovery call to understand where you are, where you want to be, and whether we can help you get there.